Customer Service

Sailing gear should help you focus on sailing, not on figuring things out.

At LiveWatersports, customer service means clear advice, fast answers, and real support before and after your purchase. Whether you are choosing new gear, waiting for a delivery, or solving an issue, we are here to help.

Need help?

Our team is here to help with any questions about your order, delivery, or customization.
Please visit our Contact page to reach us via chat, WhatsApp, phone, email, or the contact form.

How we support you

Before you order

Product advice based on your boat, class, and sailing level
Help choosing between alternatives
Clear answers on compatibility, sizing, and setup

After you order

Order and delivery updates
Returns and exchanges
Warranty support and product issues

Longer-term

Rigging tips and usage advice
Product care and maintenance guidance
Honest recommendations, including when something is not the right choice

Learn more, at your own pace

Prefer to explore on your own first?

Our blog contains in-depth articles, comparisons, and practical sailing insights written from real on-the-water experience. It’s a great place to learn more before making a decision or to get more out of your gear.

You’ll find:

Product comparisons and real-world use cases
Rigging and setup guides
Clear explanations of technical choices and trade-offs

Explore the LiveWatersports blog.

Returns & exchanges

You may return unused products within 30 days of delivery.

Please note:

Used or customised items cannot be returned
Return shipping costs are not covered by LiveWatersports
Items must be in original condition and packaging

To initiate a return, contact us with your order number and a short description of the reason for return.

Warranty

All products are built with care and high-quality materials.
If you notice a manufacturing defect within 6 months of purchase, contact us and we’ll inspect the item. Depending on the issue, we’ll arrange a repair, replacement, or refund.

Customisation support

We offer custom printing and branding options for clubs, teams, and larger orders.
This includes branded covers, bags, and accessories, as well as volume pricing for larger quantities. Reach out to discuss design options, pricing, and lead times.

When something is not right

If something goes wrong, we take responsibility.
We focus on clear communication, fair solutions, and getting you back on the water as quickly as possible. That’s how service should work.

Frequently asked questions

We currently ship to Europe. For international orders, please contact us for options and shipping rates.

Orders within the Benelux are typically delivered within 2–4 business days after dispatch. You’ll receive a tracking link as soon as your order ships.

Yes, we offer free shipping within the Benelux on all orders over €75. Orders below this amount include a small shipping fee at checkout.

You can return unused products within 30 days of delivery. Please note that used or customized items cannot be returned. Return shipping costs are not covered by Live Watersports.

If your order arrives damaged, please contact us immediately with photos of the product and packaging. We’ll arrange a replacement or refund where applicable.

Yes, we offer custom printing and branding options for larger orders. Contact us to discuss your design and minimum order quantities.

Yes, the Ripper Sailing range and other Live Watersports products are manufactured in the EU, ensuring consistent quality and long-lasting performance.