Help & FAQs

Have a question, need advice, or want to talk through a specific situation?

Reach out in the way that suits you best. We’re easy to contact and happy to help.

Chat on the website
Use the chat icon on this page to message us directly. Ideal for quick questions while browsing.

WhatsApp
Chat with us on WhatsApp. Perfect for fast questions, product advice, and order updates.

Phone
Call us +31 10 310 52 74
Available on business days
Monday to Friday, 09:00 to 18:00 CET

Email
Email us at info@livewatersports.eu
Best for detailed questions, returns, warranty topics, and B2B requests.

We accept Ideal-Wero, Klarna, all major Credit Cards, Bancontact, Apple Pay, Google Pay, and PayPal. All transactions are processed securely.

Yes, we offer free shipping within the Benelux on all orders over €75. Orders below this amount include a small shipping fee at checkout.

We currently ship to Europe. For international orders outside of the EU, please contact us for options and shipping rates.

Orders within the Benelux are typically delivered within 2–4 business days after dispatch. Other European countries might take 1-2 days longer. You’ll receive a tracking link as soon as your order ships.

If your order arrives damaged, please contact us immediately with photos of the product and packaging. We’ll arrange a replacement or refund where applicable.

You can return unused products within 30 days of delivery. Please note that used or customized items cannot be returned. Return shipping costs are not covered by Live Watersports.

Refunds are processed within 7 days from when we receive the item(s).

Yes, we offer custom printing and branding options for larger orders. Contact us to discuss your design and minimum order quantities.

Yes, we work with clubs, schools, and retailers. Contact us directly for B2B pricing and volume discounts.